Terms of service

Last updated: 26-07-2026

Welcome to Peachy Trove.

These Terms and Conditions govern your access to and use of our website, products, services, and related communication channels. Throughout these Terms, “Peachy Trove,” “we,” “us,” and “our” refer to [LEGAL BUSINESS NAME], having its registered or principal business address at [COMPLETE BUSINESS ADDRESS].

“You,” “your,” and “customer” refer to any person who visits our website, creates an account, communicates with us, or purchases a product from us.

By accessing our website or placing an order, you agree to these Terms and Conditions, our Privacy Policy, and our Shipping, Replacement and Refund Policy.

1. Eligibility

You must be legally capable of entering into a binding agreement to place an order through our website.

If you are under the age of 18, you may use the website or place an order only with the involvement and consent of a parent or legal guardian.

You are responsible for ensuring that the information provided while placing an order is accurate, complete, and current.

2. Website Use

You may use our website only for lawful, personal, and non-commercial purposes.

You must not:

  • Use the website for any fraudulent or unlawful activity.

  • Attempt to gain unauthorised access to the website, customer accounts, servers, or databases.

  • Introduce viruses, malware, malicious code, or harmful technology.

  • Scrape, copy, reproduce, or commercially exploit website content without written permission.

  • Impersonate another person or provide false information.

  • Place fraudulent orders or misuse promotional offers.

  • Interfere with the normal operation or security of the website.

We may restrict or terminate access where we reasonably believe the website, our policies, or applicable law has been misused.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, measurements, colours, materials, features, and prices accurately.

However:

  • Colours may appear slightly different depending on lighting, photography, editing, screen settings, and manufacturing batches.

  • Measurements may have minor reasonable variations.

  • Printed, painted, handmade, moulded, or mass-produced products may have small variations in colour, finish, alignment, texture, or pattern.

  • Product packaging may change without notice.

  • Accessories or decorative items shown in lifestyle photographs may not be included unless specifically stated.

A minor variation that does not materially affect the identity, safety, advertised features, or normal use of a product will not ordinarily be treated as a defect.

Nothing in these Terms permits us to supply a product that is materially different from its description.

4. Product Suitability

Customers must review product descriptions, dimensions, materials, warnings, age recommendations, care instructions, and photographs before placing an order.

Products should be used only for their intended purpose and according to any instructions provided.

Unless expressly stated otherwise, decorative products, collectibles, stationery, desk accessories, and novelty items are not intended for:

  • Consumption.

  • Medical use.

  • Unsupervised use by very young children.

  • Use as safety equipment.

  • Any purpose requiring professional-grade performance.

Adult supervision may be required for products containing small parts, magnets, batteries, pointed components, or detachable accessories.

5. Prices and Taxes

All prices displayed on the website are in Indian Rupees unless stated otherwise.

Prices may include or exclude applicable taxes depending on the information displayed during checkout and the tax treatment applicable to the order.

Shipping charges, Cash on Delivery charges, gift-wrapping fees, convenience fees, or other charges will be shown before the order is completed, where applicable.

We may change prices at any time. A price change will not affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.

6. Orders and Order Acceptance

Submitting an order does not automatically mean that the order has been accepted.

An order is accepted after:

  • Payment has been successfully authorised, where applicable.

  • Required verification has been completed.

  • The product is confirmed as available.

  • We have not identified a pricing, inventory, address, security, or technical issue.

We may contact you to verify an order, delivery address, payment, or contact information.

We reserve the right to reject or cancel an order before dispatch for reasons including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Payment failure.

  • Suspected fraud or policy misuse.

  • Incomplete or undeliverable address.

  • Courier service limitations.

  • Quantity restrictions.

  • Technical or inventory errors.

  • Compliance with applicable law.

Where we cancel a prepaid order, the applicable amount received for the cancelled products will be refunded.

7. Payment

We may accept payment through payment gateways, cards, UPI, net banking, wallets, Cash on Delivery, or other methods displayed at checkout.

Payment processing may be performed by independent payment service providers. Their terms and privacy practices may also apply.

We do not guarantee that every payment method will be available for every order, customer, product, or delivery location.

We may disable Cash on Delivery for particular postal codes, high-value orders, repeat refusals, suspected fraudulent activity, or customers with a history of failed deliveries.

8. Promotions and Discount Codes

Promotional codes, coupons, gifts, loyalty benefits, or discounts:

  • Are valid only for the stated period.

  • May be limited to selected products, customers, or order values.

  • Cannot be combined unless expressly permitted.

  • Cannot ordinarily be exchanged for cash.

  • May be withdrawn or corrected where issued due to an error.

  • May be cancelled where fraud, duplication, manipulation, or misuse is suspected.

Where an order is partially refunded, any discount may be recalculated based on the remaining eligible products.

9. Order Changes and Cancellation

Customers should review their order carefully before payment.

An order-change or cancellation request may be considered only before the order has been packed or dispatched.

Once an order has been packed, handed to the courier, or shipped, cancellation or modification is not guaranteed and may not be possible.

To request a change or cancellation, contact us immediately at:

Email: [SUPPORT EMAIL]
WhatsApp/Phone: [CUSTOMER SUPPORT NUMBER]

Submitting a request does not confirm that the order has been changed or cancelled. We will confirm whether the request could be completed.

10. Shipping and Delivery

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Shipping may be affected by:

  • Courier delays.

  • Weather.

  • Public holidays or festivals.

  • Strikes or transport disruption.

  • Government restrictions.

  • Remote-location limitations.

  • Incorrect customer information.

  • Natural disasters or other circumstances beyond our reasonable control.

Shipping, delivery, failed-delivery, and returned-to-origin rules are explained in our Shipping, Replacement and Refund Policy.

11. Conditional Protection — Damaged Only

Peachy Trove does not offer returns, exchanges, or refunds for change of mind, personal preference, incorrect selection by the customer, or dislike of a product after delivery.

A claim may be considered only where the customer receives:

  • A damaged product.

  • A defective product.

  • A materially incorrect product.

  • A product materially different from its description.

  • An order with a missing paid item.

  • An order confirmed as lost in transit.

  • Another issue for which a remedy is required under applicable law.

Every claim is subject to timely reporting, supporting evidence, and verification under our Shipping, Replacement and Refund Policy.

Nothing in these Terms limits a consumer right that cannot legally be excluded.

12. Ownership of Products

Ownership of ordered products transfers to the customer after full payment has been received and the products have been delivered, subject to applicable law.

Risk of accidental loss or damage ordinarily passes upon confirmed delivery to the customer or an authorised recipient at the delivery address.

This does not affect claims for damage that occurred before delivery.

13. Customer Accounts

Where account registration is available, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Providing accurate account information.

  • Preventing unauthorised use of your account.

  • Informing us promptly of suspected unauthorised access.

We are not responsible for loss caused by unauthorised account use resulting from a customer’s failure to protect login credentials, except where the loss results from our failure to take legally required security measures.

14. Reviews and User Content

When you submit a review, photograph, video, comment, testimonial, or other content, you confirm that:

  • The content is based on your genuine experience.

  • You have the right to submit it.

  • It does not violate another person’s intellectual-property or privacy rights.

  • It is not abusive, defamatory, misleading, obscene, unlawful, or fraudulent.

You grant Peachy Trove a non-exclusive, royalty-free right to use, reproduce, publish, adapt, and display submitted content for operating and promoting our business, subject to applicable law.

We may moderate or remove content that violates these Terms.

15. Intellectual Property

The Peachy Trove name, logo, mascot, visual identity, website layout, text, graphics, product photography, illustrations, packaging designs, and other original content are owned by or licensed to Peachy Trove.

You must not copy, reproduce, modify, distribute, publish, sell, or commercially use our intellectual property without prior written permission.

Third-party trademarks, characters, brands, or intellectual property remain the property of their respective owners.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier companies, analytics providers, social platforms, and ecommerce applications.

Third-party websites and services are governed by their own terms and policies. We are not responsible for third-party content, availability, security, or practices except to the extent required by law.

17. Fraud and Policy Abuse

We may investigate, restrict, suspend, or reject claims or orders involving:

  • False or altered evidence.

  • Product switching.

  • Damage caused after delivery.

  • Repeated refusal of Cash on Delivery orders.

  • Misuse of refunds, promotions, loyalty benefits, or replacement processes.

  • Multiple suspicious accounts or identities.

  • Chargeback abuse.

  • Threatening, abusive, fraudulent, or unlawful conduct.

We may share relevant information with payment providers, courier companies, ecommerce platforms, fraud-prevention providers, or lawful authorities where reasonably necessary and legally permitted.

This provision will not be used to reject a genuine consumer complaint.

18. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, Peachy Trove will not be responsible for:

  • Indirect, incidental, or consequential loss.

  • Loss caused by misuse, improper handling, unauthorised modification, or failure to follow product instructions.

  • Delays or service failures caused by circumstances beyond our reasonable control.

  • Customer errors in selecting products, quantities, colours, variants, or delivery details.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability or consumer remedy that cannot legally be excluded.

19. Indemnity

To the extent permitted by law, you agree to indemnify Peachy Trove against losses, liabilities, and reasonable expenses arising directly from your unlawful use of the website, infringement of third-party rights, fraudulent conduct, or material breach of these Terms.

20. Force Majeure

We will not be liable for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, civil disturbance, strikes, transport disruption, government action, internet failure, payment-network failure, or courier interruption.

We will make reasonable efforts to communicate material delays and complete or refund affected orders as appropriate.

21. Changes to These Terms

We may update these Terms to reflect changes in our business, website, services, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

The Terms in effect when an order is placed will generally apply to that order, unless a change is required by law.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any consumer right to approach a legally competent consumer commission or other authority, disputes will be subject to the jurisdiction of the competent courts at [CITY, STATE].

Nothing in this clause restricts any jurisdiction or remedy available to a consumer under applicable law.

23. Grievance Redressal

Questions or complaints may be sent to:

Legal business name: [LEGAL BUSINESS NAME]
Brand name: Peachy Trove
Grievance Officer: [FULL NAME]
Designation: [DESIGNATION]
Email: [GRIEVANCE EMAIL]
Phone: [PHONE NUMBER]
Business address: [COMPLETE BUSINESS ADDRESS]

We will acknowledge consumer complaints within the period required by applicable law and will aim to resolve them promptly.

24. Contact Us

For general order support:

Email: peachytrove@gmail.com
WhatsApp/Phone: [CUSTOMER SUPPORT NUMBER]
Support hours: All Days