Return, Replacement and Refund Policy

Last updated: 26-07-2026

At Peachy Trove, every order is carefully inspected and packed before dispatch. Due to the nature of our products, we do not accept returns, exchanges, or refunds for change of mind, personal preference, or reasons unrelated to a product defect or fulfilment error.

By placing an order with Peachy Trove, the customer agrees to the terms stated below.

1. No Change-of-Mind Returns

We do not accept returns, exchanges, or refunds for:

• Change of mind after placing or receiving an order.

• Dislike of the product, colour, design, size, finish, texture, or material.

• A product no longer being required.

• Incorrect products or quantities selected by the customer.

• Failure to read the product description, measurements, care instructions, or other information provided on the product page.

• Minor colour differences caused by lighting, photography, screen settings, or manufacturing batches.

• Minor variations in handmade, printed, painted, or mass-produced products that do not affect their normal use.

• Minor dents, scratches, folds, or damage to the outer packaging where the actual product remains safe and usable.

Please review the product description, dimensions, photographs, and order details carefully before completing your purchase.

2. Products Eligible for Review

A replacement or refund request may be considered only when:

• The product received is damaged or defective.

• A materially different product has been delivered.

• An item is missing from the package.

• The product materially differs from its description or advertised features.

• The order has been confirmed as lost in transit by the courier.

• Another remedy is required under applicable consumer law.

Eligibility does not automatically guarantee a refund. Each request will be reviewed and verified by Peachy Trove.

3. Reporting an Issue

Customers should contact us within 48 hours of delivery at:

Email: peachytrove@gmail.com
WhatsApp/Phone: +91 83840 83412

The request must include:

• Customer’s full name.

• Order number.

• Description of the issue.

• Clear photographs of the product.

• Photographs of the shipping label and outer packaging.

• An uninterrupted package-opening video, where available.

We strongly recommend recording a clear, uninterrupted opening video from before the package seal is broken until all products have been removed and inspected. The video helps us verify damage, missing products, or an incorrect shipment.

Claims submitted after 48 hours may be declined where the delay prevents reasonable verification. However, claims involving defects that could not reasonably have been identified earlier, or rights available under applicable law, will be reviewed accordingly.

4. Conditions for Approval

To qualify for a replacement or refund, the product must:

• Be unused, unwashed, unaltered, and in its original condition.

• Include its original packaging, labels, tags, accessories, manuals, and complimentary items.

• Not show signs of misuse, accidental damage, improper storage, or normal wear and tear.

• Be available for inspection or reverse pickup where requested.

Products returned without written approval from Peachy Trove will not be accepted. Customers must not independently courier a product to us unless instructed to do so.

5. Non-Returnable Products

Except where a product is defective, damaged, incorrect, or otherwise required by applicable law, the following products are not returnable or exchangeable:

• Clearance, final-sale, discounted, or promotional products.

• Mystery boxes, surprise boxes, and assorted products.

• Personalised or customised products.

• Products sold as imperfect, sample, open-box, or display pieces.

• Products involving hygiene or personal-use considerations once opened.

• Used stationery, stickers, notebooks, pens, art materials, desk accessories, toys, or collectibles.

• Products damaged through misuse, mishandling, water, heat, improper storage, or unauthorised modification.

• Free gifts, promotional products, and complimentary samples.

Discounted or promotional products remain eligible for review where they arrive damaged, defective, materially misdescribed, or incorrect.

6. Resolution of an Approved Claim

After reviewing the evidence, Peachy Trove may provide an appropriate resolution, including:

• Replacement of the affected product.

• Replacement of the missing component.

• Store credit, where accepted by the customer.

• Refund of the affected product’s purchase price.

• Another remedy required under applicable law.

Where possible, replacement will be prioritised. If the same product is unavailable or a replacement cannot reasonably be provided, an alternative product, store credit, or refund may be offered as appropriate.

For approved claims caused by our fulfilment error or a verified product defect, Peachy Trove will bear the reasonable return-shipping cost.

7. Refund Processing

Approved refunds will be issued to the original payment method, unless another method is mutually agreed upon or operationally required.

Refunds will cover only the amount approved for the affected product. Original shipping, gift-wrapping, convenience, COD, or handling charges are generally non-refundable unless:

• The entire order was incorrect or defective.

• The order was cancelled by Peachy Trove.

• The refund of those charges is required under applicable law.

After a refund is initiated, the time taken for it to appear in the customer’s account will depend on the bank, card issuer, payment gateway, or financial institution.

8. Order Cancellation

Orders may be cancelled without a cancellation fee only before they have been packed or dispatched.

Once an order has been packed, handed over to the courier, or shipped, it cannot normally be cancelled. The customer may contact us immediately, but cancellation is not guaranteed.

If Peachy Trove cancels an order after receiving payment, the customer will receive a full refund for the cancelled products and applicable charges.

9. Incorrect Address, Refused Delivery and Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and an available contact number.

Where a prepaid order is returned because of:

• An incorrect or incomplete address.

• Repeated recipient unavailability.

• The customer refusing delivery.

• Failure to respond to the courier.

• Failure to collect the package.

the order may be treated as a returned-to-origin shipment. After the package is received and inspected, Peachy Trove may deduct the actual forward and return-shipping costs from any eligible refund, to the extent permitted by applicable law.

For COD orders refused without a genuine reason, Peachy Trove may restrict COD availability for future orders placed using the same customer details, address, email address, or telephone number.

10. Delivery Delays

Courier delivery dates are estimates and may be affected by weather, festivals, strikes, transport disruption, government restrictions, remote-location limitations, incorrect addresses, or other circumstances outside our reasonable control.

A delay alone will not automatically qualify an order for compensation. However, materially delayed orders will be handled in accordance with applicable law and the circumstances of the shipment.

11. Product Information

Product images are provided for representation. Colours may appear slightly different depending on photography, lighting, editing, screen settings, and production batches.

Measurements are approximate unless expressly stated otherwise. Minor differences that do not materially alter the product’s identity, functionality, or advertised features will not be treated as defects.

Nothing in this section permits Peachy Trove to supply a product that is materially different from its description.

12. Suspected Misuse or Fraud

Peachy Trove reserves the right to decline claims involving:

• Altered, incomplete, misleading, or fabricated evidence.

• Damage caused after delivery.

• Product switching or replacement with a different item.

• Repeated or unusually high numbers of questionable claims.

• Abuse of COD, refund, replacement, promotional, or loyalty programmes.

• Threatening, abusive, fraudulent, or unlawful conduct.

Where necessary, Peachy Trove may suspend an account, restrict payment methods, cancel pending orders, or report suspected fraud to the relevant payment provider, courier company, platform, or lawful authority.

This provision will not be used to reject a genuine consumer complaint or any remedy required under applicable law.

13. Grievance Redressal

For complaints relating to an order, refund, replacement, or this policy, customers may contact:

Grievance Officer: [Soni Kumari]
Designation: [Owner]
Email: [peachytrove@gmail.com]
Phone: [+91 83840 83412]
Business address: [COMPLETE BUSINESS ADDRESS]

We will acknowledge consumer complaints within 48 hours and aim to resolve them within one month of receipt, in accordance with applicable requirements.

14. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.